Thanks Matt. Much better. Still not sure how to use it though yet, in a way that I haven’t used this before anyway.


I must say od the last fee moths I’ve been totally in awe of cookie. well done old chap!
halp! it’s happened again. last time it was November. I wonder if it’s an SAD releted thing? Isn’t even that dark yet but I guess the weather is changing.
I don’t know, either. But if you sort of squint your eyes, it looks like an angry rabbit.
As I recall, your original BPS model highlights the fact that - different people need different degres of brand, product, and service at different times; further, that an all-purpose web presence should recognise this, and take these needs into account.
The first problem that I see with this diagram is that it doesn’t allow you easily to superimpose these audiences. The second is that it doesn’t allow variable weights - either one has community, or one doesn’t.
The third is that I think “community” may be too broad a catch-all. Community includes at least some of the following:
consumers
retailers
journalists, experts and publications who make a living writing about the product/brand/service
professional software developers
hobbyist software developers
accessory manufacturers
industry experts
taste makers
repair shops and service bureaus
content developers
modders
fans
This isn’t a very good list, but I think it’s worth thinking about. I might not buy hardware for which there was little content (MiniDisc and Blu-Ray spring to mind), or third-party applications. Where the second-hand market was soft. Is this what you mean?
Yeah I agree. Community is very vague but I do mean it in a very very vague catch all sense, but I guess I’m skewing it towards consumer based communities in my mind ie those who will communicate, evangelise, contribute and create etc. i.e. help push your brand / product or service…
But in the following post, to your last point, I think that’s the point I’m trying to make in that if you get all the factors right, does it equate to market share / sales etc??????